Frequently asked questions
❓ Frequently Asked Questions
A summary of the most common questions about Tancy Box products and services
1. Is logo customization available?
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Yes. The size, shape, design, and logo of the boxes can all be customized according to your preferences.
2. What is the MOQ (Minimum Order Quantity)?
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For in-stock products, there is no minimum quantity. For custom designs, the MOQ is 300 pieces.
3. How much is the sample fee?
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The sample fee ranges from $100 to $500, depending on your detailed requirements. This fee can be refunded when placing a bulk order (over 500 units).
4. How long is the delivery time?
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The lead time for custom metal logos is approximately 15 days; fully custom bulk orders take between 15-50 days.
5. Do you support shipping to Vietnam?
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Yes. We work with reputable logistics partners to support door-to-door delivery in Vietnam via sea, road, or express shipping (5-8 days).
6. What are the payment methods?
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We accept payments via Alibaba Trade Assurance, PayPal, TT (Bank Transfer), and LC.
7. What kind of luxury boxes does Tancy Industrial produce?
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We specialize in premium wooden and leather packaging, including watch boxes, jewelry boxes, perfume boxes, wine boxes, and high-end gift boxes.
8. How much experience does the company have in the luxury packaging industry?
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Guangzhou Tancy Industrial has over 18 years of professional experience in designing and manufacturing premium packaging for international brands.
9. How is the quality of the wooden and leather boxes ensured?
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We maintain a strict quality control process from material selection to final assembly, ensuring precise wooden joints and flawless leather stitching.
10. Does the company offer eco-friendly material options?
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Yes, we support the use of FSC-certified sustainable wood, vegan leather, and recycled PU materials.
11. Are the boxes durable enough for long-distance transport?
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We provide reinforced interior cushioning and specially designed shockproof outer boxes to ensure safety during transit.
12. Does the company provide professional product photography?
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Yes, we can provide high-quality product images after production to assist you with marketing on your website or social media.
13. Does the company support protecting customers' design copyrights?
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We sign strict Non-Disclosure Agreements (NDA) to prevent any leakage of our customers' intellectual property.
14. Does the company provide solutions for smartwatches?
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Yes, we design smartwatch boxes with integrated charging slots and professional display features.
15. Can I inspect the factory remotely?
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Yes, we support online video factory inspections so you can be confident in our scale and production capacity.
16. Does the company offer DDP (Delivered Duty Paid) service?
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Yes, we can provide an all-inclusive quote covering taxes and fees for direct delivery to your door in Vietnam.
17. In what year was TANCYBOX founded?
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TANCYBOX was founded in 2008, with over 18 years of deep experience in high-end gift packaging production.
18. What is TANCYBOX’s production capacity?
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We produce over 50,000 boxes per month, with a team of over 130 skilled workers and modern semi-automated lines, ensuring timelines for large volume orders.
19. How many box models does TANCYBOX have?
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TANCYBOX owns over 5,000 diverse models: wine boxes, gift boxes, cosmetic boxes, watch boxes... all ready for customization per customer requirements.
20. What quality certifications does TANCYBOX hold?
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TANCYBOX holds ISO 9001, FSC, CE, REACH, and RoHS certifications, meeting international export standards for the Vietnamese and global markets.
21. Does TANCYBOX support custom design and manufacturing?
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Yes. Our R&D team provides free 3D design and OEM/ODM production according to requirements, from dimensions and shapes to logos and surface finishes.
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